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Hands High Software
PhoneLog FAQs

The questions and answers below are specific to PhoneLog. If you do not not  find your answer, consult our  general support  page.

Check out the PhoneLog Online Manual!
1. How do I get the latest version of my software?
2. Does PhoneLog synchronize with my desktop computer?
3. I can't seem to enter a full name into the Name field. The name gets cut off.
4. How do I get information from Trip or PhoneLog onto my desktop (and Excel)?
5. I see the Address name in my Address book, but when I enter Trip or PhoneLog and tap the Arrow in the "Who:" field (Trip) or I tap the arrow next to the name (PhoneLog, the address name does not show up. Why?
6. I got a new handheld. How do I transfer all of my programs and information?
1. How do I get the latest version of my software?
After you register, you will be automatically sent all bug fixes and enhancements. However, if your email changes, we will not be able to contact you, so periodically check this web site as well.

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2. Does PhoneLog synchronize with my desktop computer?
PhoneLog is currently a Palm only product and does not synchronize with your desktop computer.

However, PocketJournal™, a version of PhoneLog that synchronizes with the Microsoft Outlook Journal, is available from Chapura Software (http://www.chapura.com/). Chapura is the maker of PocketMirror, the software that synchronizes your Palm device with Microsoft Outlook. Even if you synchronize your Palm using software from a different manufacturer, you will still be able to use PocketJournal with your Outlook Journal.

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3. I can't seem to enter a full name into the Name field. The name gets cut off.
If you look carefully, you will see that in the Edit screen, there are actually two fields side-by-side on the Name row. Enter the first name in the field on the left, then tap in the field on the right to enter the last name.

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4. How do I get information from Trip or PhoneLog onto my desktop (and Excel)?
Do the following:

1. Tap the menu button when looking at the list of records, and choose "Export to MemoPad" from the options menu.

Your information will be in a memo now in the "Untitled" category.

2. HotSync

3. Open your desktop program and select the memo.

If you are using Excel, you can do the following to import into Excel:

1. Copy the contents of your memo

2. Go to Excel and choose Paste.

Your information will be pasted into the spreadsheet. If all the information shows up in one column, choose "Text to Columns" from the Excel menu and follow the instructions. When asked what character to use to determine what the column should be, type the "," character (a comma). After you finish the wizard, you information will line up correctly, and the next time you copy and paste, you will not have to use the wizard.

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5. I see the Address name in my Address book, but when I enter Trip or PhoneLog and tap the Arrow in the "Who:" field (Trip) or I tap the arrow next to the name (PhoneLog, the address name does not show up. Why?
You need to enter a phone number for that addressee in the Address book. There is a problem with the built-in address book program that hides this information.

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6. I got a new handheld. How do I transfer all of my programs and information?
All the information should restore to your Palm when you hotsync the new one. There are three very important things to follow to make sure all of your old stuff gets on to your new handheld:

1.) Hotsync your old Palm one last time.

Reason: To make sure all your data is current.

2.) You install the new Palm Desktop software into the same directory that you installed the old Palm Desktop software.

Reason: There is a backup directory in the Palm folder (more precisely, Palm\username\backup) that stores most of the programs and data of programs you installed into the Palm, including your preferences file. Also, all of your core info (ToDo List, MemoPad AddressBook Datebook) is located in your Palm directory (each in their own folders, in your Palm\username directory).

3.) You MUST use the same Palm username you previously used.

Reason: All your data is located under your username. This shouldn't be much of an issue, since there is no username assigned to a new Palm device. Simply slip in the cradle (after installing all the appropriate software) and press the hotsync button. It will ask you if you would like to use a former username or create a new one, you will want to use the former username. Doing so should install all of the programs and data that was previously on your old palm onto the new one.



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Hands High, the Hands High logo, ThoughtManager  and Trip are registered trademarks of Hands High Software, Inc. WiFile, WiFile Pro, FontBucket, Slap, PhoneLog, Memo PLUS, ToDo PLUS and Participate are trademarks of Hands High Software, Inc. Palm Computing is a registered trademark of PalmSource, Inc. HotSync, Palm and the Palm Compatible Logo are trademarks of PalmSoucre, Inc. All other brands and product names may be trademarks or registered trademarks of their respective holders.

Copyright © 2005 Hands High Software, Inc.
All Rights Reserved